DASH Rides Help Centre
I'm an employee
I'm an employer
- When will my e-bike be delivered?
- What's included with my e-bike?
- What will my payslip look like?
- How does the servicing/repairs work?
- What does the insurance cover?
I've just received my e-bike
- Setting up your Volt Metro
- Setting up your Volt London
- Setting up your Whyte e-505
- Setting up your Volt Pulse
- Setting up your Volt Kensington
- Setting up your Brompton Electric
Looking after my e-bike
- How should I store my e-bike?
- How do I lock my e-bike?
- How do I look after my e-bike?
- Can I modify the hardware on my bike?
I've got an issue with my e-bike
- My battery won't charge
- My e-bike won't turn on
- My lights aren't working
- I have a problem with my brakes
- I have a puncture/tyre issue
- My e-bike has been stolen/damaged
I've got a question about my subscription
- How can I get a cheaper price?
- Can I change my e‑bike?
- What happens when my plan ends?
- I'm leaving my company, what do I need to do?
- How do I end my subscription?
I've got a different query
- I'm interested in an e-bike that isn't on your platform
- I've lost my lock or helmet
- How do I contact DASH?
Setting up your account
- How do I get started with DASH?
- I've registered, what's next?
- How do I upload my people?
- How do I invite additional admins?
Understanding your account
- What are 'new requests'?
- What does 'restrict access' do?
- Why do you ask for a joining and leaving date?
- How does the payroll and invoicing work?
Managing your account
- How do I change my payroll cutoff date?
- How often should I update my people data?
- How do I set up multiple levels of subsidisation within my company account?